Limited Warranty
All refurbished items are backed by a 6-month limited warranty from the date of purchase. This warranty covers defects in materials or workmanship under normal use and service.
- Warranty claims require valid proof of purchase.
- JTS will, at its discretion, repair or replace defective components.
- Warranty does not cover damage resulting from misuse, unauthorized modifications, improper maintenance, or normal wear and tear.
Final Sale – No Returns, Exchanges, or Refunds
All refurbished product sales are final. JTS does not accept returns, exchanges, or issue refunds for refurbished items.
- Customers are advised to review product specifications and warranty terms prior to purchase.
- If a product is found to be defective within the warranty period, please contact our support team for warranty service.
Return Authorization Required
All returns must be pre-approved by JTS. Unauthorized returns will not be accepted or processed.
- To request return authorization for warranty service, please contact our support team with your order details and a description of the issue.
- Once approved, you will receive instructions for shipping and service.
Shipping Responsibility
- Customer is responsible for inbound shipping and If the issue is determined to be a manufacturer defect, JTS will cover return shipping costs within the continental USA.
- If the issue is due to customer misuse, accidental damage, or other non-warranty causes, the customer will be responsible for all shipping charges.
Contact Information
- For warranty claims, return authorization, or technical support, please contact:
- Email: customerservice@jtsgroup.us
- Phone: 281-647-9130 (sales support)
832-559-3119 (firearm service and support) - Hours: Monday–Friday, 9:00 AM–4:00 PM CST