Firearm Sales – Final Sale
All firearm purchases are final. JTS does not accept returns or exchanges for firearms under any circumstances.
- Firearms are covered by warranty repair only, subject to the terms of the manufacturer’s warranty.
- Customers must contact our support team for warranty service instructions.
Return Eligibility for Non-Firearm Products
Returns for non-firearm products may be accepted under the following conditions:
- The item must be in brand-new, unused condition, with all original packaging, accessories, and documentation. Return products are subject to a 20% restocking fee.
All returns must be pre-approved by JTS. Unauthorized returns will not be accepted or processed.
- To request return authorization, please contact our support team with your order number and reason for return.
- Approved returns will receive specific shipping instructions.
Shipping Responsibility
- Customer is responsible for inbound shipping and If the issue is determined to be a manufacturer defect, JTS will cover return shipping costs.
- If the issue is due to customer misuse, accidental damage, or other non-warranty causes, the customer will be responsible for all shipping charges.
Regulatory Compliance Disclaimer
As regulations, laws, and restrictions may vary by state, country, or jurisdiction, it is the buyer’s sole responsibility to verify and confirm all applicable regulations, requirements, and restrictions prior to placing an order or purchasing any product from JTS.
JTS does not assume responsibility for determining, verifying, or confirming the specific regulations, laws, or restrictions applicable in the buyer’s state, country, or jurisdiction. By purchasing from JTS, the buyer acknowledges and agrees that they are responsible for ensuring their purchase complies with all applicable local, state, federal, and international laws and regulations.
- Contact Information
- For warranty claims, return authorization, or technical support, please contact:
- Email: customerservice@jtsgroup.us
- Phone: 281-647-9130 (sales support)
832-559-3119 (firearm service and support)
- Hours: Monday–Friday, 9:00 AM–4:00 PM CST
